Refund Policy

1. Overview

Go2Leads provides outbound lead generation services on a weekly billing model. This policy sets out our approach to billing, cancellation and refund requests. By engaging our services you acknowledge and agree to the terms set out below.

2. Weekly Billing Model

All campaigns are billed on a weekly basis at the Weekly Cost agreed in the Campaign Brief. Each billing week represents a discrete period of campaign activity for which costs are incurred by Go2Leads at the point the campaign runs. Invoices are issued weekly and are due for payment within seven (7) days unless otherwise agreed in writing.

3. Cancellation

Clients may cancel or pause their campaign at any time by giving written notice (including by email) to Go2Leads. Cancellation takes effect at the end of the then-current billing week. No further Weekly Costs will be charged after the effective cancellation date. The client remains liable for all fees accrued up to and including the final billing week, including any invoices already raised and unpaid at the time of cancellation.

4. Refunds

4.1 Completed Billing Weeks

Fees paid or due in respect of any completed billing week are non-refundable. This applies regardless of the number of Leads delivered during that week, as campaign costs are incurred by Go2Leads irrespective of lead volume outcomes. The Client acknowledges that Go2Leads does not guarantee a specific Lead volume in any given week (see our Terms of Service, Clause 2.3).

4.2 Service Failure

In the event that Go2Leads entirely fails to deliver any campaign activity during a billing week due to a cause directly attributable to Go2Leads (and not to factors outside Go2Leads' control, including force majeure events, third-party data issues or client-side delays), the Client may request a goodwill credit against future campaign fees. Such credits are issued at Go2Leads' sole discretion and do not constitute a contractual entitlement.

4.3 Duplicate Charges

In the event of a genuine billing error resulting in a duplicate charge, Go2Leads will issue a full refund of the duplicated amount within fourteen (14) days of the error being confirmed. Please contact us at [email protected] if you believe you have been charged incorrectly.

4.4 No Cooling-Off Period

Our services are provided to businesses and are not subject to the Consumer Contracts Regulations 2013. No statutory cooling-off or cancellation rights apply. The Client waives any right to cancel and receive a refund that may arise under consumer protection legislation, to the extent permitted by law.

5. Disputed Leads

If the Client believes that a delivered Lead did not meet the agreed qualification criteria set out in the Campaign Brief, they must notify Go2Leads in writing within five (5) business days of the Lead being delivered, providing specific reasons for the dispute. Go2Leads will review the dispute in good faith. Where a Lead is found to have been incorrectly qualified against the agreed criteria, Go2Leads may, at its discretion, replace the Lead or issue a credit against future campaign fees. Disputed Leads do not entitle the Client to a cash refund or to withhold payment of outstanding invoices.

6. Unpaid Invoices

Go2Leads reserves the right to suspend or terminate any campaign where invoices remain unpaid beyond the agreed payment terms. Suspension or termination of a campaign due to non-payment does not entitle the Client to a refund of any prior campaign fees. Go2Leads reserves the right to pursue outstanding amounts through legal means and to charge statutory interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

7. How to Contact Us

For any billing queries, cancellation requests or to raise a dispute, please contact us at [email protected]. We aim to respond to all queries within one business day.

8. Governing Law

This Refund Policy is governed by the laws of England and Wales. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.